At Toy Haven
BD, we want you to be completely happy with your purchase. If you are not satisfied with
your order, please review our refund and return policy below.
Eligibility for
Returns
You may request a return or replacement
if:
You received a wrong product.
The item is damaged or defective
upon delivery.
You received an incomplete order
(missing parts or accessories).
To be eligible, please ensure:
You contact us within 3 days of
receiving the item.
The product is unused, unopened,
and in its original packaging.
You provide proof of purchase
(invoice, order number, or receipt).
Instant Return
Customers are required to inspect the product in front of the delivery personnel at the
time of delivery.
If the product is found to be damaged, defective, or incorrect, it must be returned
immediately before the delivery person leaves.
Failure to do so will void the return and replacement eligibility.
Unpacking Video
Proof
If a delivery
person is not present during unpacking, customers must record a clear video of the
entire unboxing process (showing the parcel seal, product condition, and any issues).
In case of any damage or discrepancy, the recorded video must be submitted as proof to
initiate the return or replacement process.Without valid video evidence, claims for
damage or wrong item may not be accepted.
Items Not Eligible for
Return
We cannot accept returns or exchanges
for:
Products damaged after delivery
due to customer mishandling.
Discounted or clearance items
(unless defective).
Toys that have been used,
unsealed, or altered.
Perishable or hygiene-sensitive
products such as baby rattles, teething toys, or plush toys without seals.
Return & Refund
Process
Contact us at
toyhavenbd@gmail.com or +8801304-004499 within 3 days of delivery.
Our support
team will verify your request and arrange pickup or ask you to send the product
back.
After
inspection, we’ll notify you of approval or rejection.
If
approved:
Refunds for
prepaid orders are issued within 7–10 business days via the original payment method.
o For COD
orders, refunds are processed via bKash/Nagad or as store credit.
Replacement Policy
If you prefer
a replacement instead of a refund (for damaged or wrong products), we’ll ship a
replacement at no extra cost once the returned item is received and approved.
Cancellations
Orders may be
canceled before shipment by contacting our support team. Once an order is dispatched, it
cannot be canceled.
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